Due to the war, De Visu specialists have revised their approach to dealing with clients to take into account the emotional vulnerability and sensitivity of all stakeholders, and especially those social groups that were directly affected by the war.
That is why empathy, maximum availability of services, flexible terms of cooperation and an individual approach to each client have become the main feature of quality work with clients.
De Visu management has formed a number of tasks for 2023 that will improve customer service and help optimize work on projects:
- retain professional staff, win the best talents in the industry and attract them to work for the company;
- remove barriers between customers and service providers, simplify interaction as much as possible, in particular through the use of cloud services;
- be consistent in micro-decisions regarding customer service, at the same time carry positive emotions and remain faithful to the principles of professional and ethical behavior;
- implement the best global practices of dealing with clients, taking into account the national characteristics of service customers and external factors.
Oleksandr Boiko, President of De Visu Group:
‘The war brought many challenges to business, in particular, it exacerbated the need to change approaches to working with customers. Simplicity and accessibility should be the basis for service algorithms, obtaining services and communication between the customer and the contractor.
A positive impression of cooperation with the company is achieved not only through communication with team members. Clear requirements, willingness to meet certain issues, flexible work schedule due to the realities of wartime, quick decision-making and availability of information about the company are the main components of positive interaction between the customer and the service provider. That is why, in order to improve customer service, it is time to find and implement the best global practices.’
